Victor Avendaño | AI-Augmented Virtual Assistant
Bilingual executive support, with AI built into every task
I manage inboxes, calendars, and CRMs under strict SLAs, provide C2 English support to global clients, and use AI to accelerate research and drafting. The same discipline that sustained global support operations at Stripe, applied to your day-to-day.
Let's talk about your operationWhat's included
Inbox, calendar & CRM management
Handling high-volume inboxes, complex scheduling, and CRM (Salesforce) under strict SLAs, maintaining high CSAT across concurrent interactions.
C2 English executive support
Structured, professional written and verbal communication with global clients, business owners, and finance leads — certified C2 English (EF SET 88/100).
AI-assisted research & drafting
Daily use of ChatGPT, Claude, and Microsoft Copilot for research synthesis, first-pass drafting, and pattern detection across daily workload.
Workflow documentation
Every repetitive process gets documented as a reusable asset — not tacit knowledge that disappears if the person handling it changes.
Relevant experience
Here's how my track record translates into concrete value for your daily operation:
I owned end-to-end support cases in Salesforce CRM under strict SLAs, maintaining top-tier CSAT with a global client base — communication exclusively in C2 English, including business owners and finance leads, and roughly 20–30 phone-based KYC verification calls a day.
I triaged and prioritized incoming work using risk-based frameworks — the same discipline I apply to prioritizing your inbox and competing requests.
I coordinated calendars, travel/event logistics, and follow-up tracking for senior leadership, with digital infrastructure in Google Workspace and SharePoint.
If one of these looks like your week, tell me which one. I will propose how to systematize it.
Message meTools I work with
- Salesforce, Zoho CRM, and Intercom
- Jira, Confluence, and Slack
- Google Workspace (Gmail, Calendar, Drive, Docs, Sheets)
- Microsoft Outlook, Teams, Planner, and SharePoint
- Trello, Asana, Monday.com, and Microsoft Project
- ChatGPT, Claude, Gemini, and Microsoft Copilot
Also available
- English ↔ Spanish translation
- Travel and event logistics
- Document management and compliance filing
- Reporting and KPI tracking
Who I work with
Founders and fintech teams
Your inbox, calendar and client queue move faster than one person can follow. At Stripe I owned support cases end to end in Salesforce under strict SLAs, in C2 English with business owners and finance leads, and at ARQ I triaged incoming work by risk. For you, that means requests ordered by urgency and replies that are ready to send.
Directors and teams in formal settings
Some work cannot be improvised: filings, records, approvals, executive travel. I managed document retention for the Bogotá district government and coordinated calendars, travel and follow-up for senior leadership. For you, that means documents filed where a reviewer expects to find them and a calendar that does not collide.
Engagement models
Tailored quote based on scope — no published fixed rates. Based in Bogotá (UTC-5), with full availability across time zones, weekends included.
Full-time
Exclusive dedication as your virtual assistant.
Part-time
Partial coverage for specific needs.
Per project
One-off support with a defined scope and close.
Retainer
Recurring monthly availability for ongoing support.
Need to reclaim hours in your week?
Tell me which processes are eating your time and I'll propose how to systematize them.